Privacy & booking policy

Skin Clinic at The Lakes respects your privacy. We collect the personal information you give us, such as your name, phone number, email and treatment details, to respond to enquiries, manage bookings and provide safe treatments.

How we use your information

We use your details to contact you about your enquiry or appointment and to keep treatment records. We do not sell your information. We may use cookies and analytics, including Google Analytics and Google Ads, to understand how our website is used and to measure advertising.

Your choices

You can ask to see or correct the information we hold about you, or ask us to stop contacting you, by emailing skinclinicatthelakes@gmail.com or calling (03) 9408 3411.

Booking & cancellation policy

Cancellations & rescheduling

Please provide at least 48 hours' notice to cancel or change your appointment. Cancellations or changes within 48 hours, and missed appointments, incur a fee of 50% of the booked treatment price.

Deposits

Deposits are credited towards your treatment. Where a cancellation fee applies, your deposit will be used towards that fee.

Treatment packages & series

Prepaid packages and treatment series are non-refundable for change of mind. The same cancellation policy applies to package appointments, with any fee calculated on the value of the booked session.

Gift vouchers

Gift vouchers are valid for 3 years from the date of purchase and are non-refundable for change of mind. They may be redeemed for treatments only and cannot be used to purchase skincare products. Our cancellation policy also applies to voucher bookings.

Late arrivals

Arriving late may shorten your treatment time. The full booked treatment price will still apply.

Your rights under Australian Consumer Law are unaffected.